The Emirates ID is the official identity card for UAE residents and citizens, issued by the Federal Authority for Identity and Citizenship (ICA). Once your Emirates ID is processed, it is delivered to your registered address through Emirates Post, the official postal service in the UAE. Tracking your Emirates ID delivery is crucial to ensure timely receipt and avoid delays or misplacement.
This guide explains how to track Emirates ID delivery, the steps involved, required details, and tips for smooth receipt.
Importance of Tracking Emirates ID Delivery
Tracking your Emirates ID delivery is important because it:
- Ensures Timely Receipt: Confirms when your card will reach your address.
- Prevents Misplacement: Avoids lost or delayed Emirates ID.
- Provides Transparency: Lets you monitor delivery status at every stage.
- Facilitates Planning: Helps residents schedule ID collection if home delivery fails.
- Who Can Track Emirates ID Delivery?
All residents and citizens whose Emirates ID has been processed and dispatched by ICA can track their delivery. This includes:
- New Applicants: First-time Emirates ID holders.
- Renewals: Residents and citizens who renewed their Emirates ID.
- Replacement Applicants: Those receiving a new ID due to loss, damage, or updates.
Note: Emirates ID tracking is only available after the card has been dispatched from ICA to Emirates Post.
Required Details for Tracking
To track Emirates ID delivery through Emirates Post, you will need:
- Tracking Number / Emirates ID Application Number: Provided by ICA after processing.
- Registered Mobile Number or Email: To receive notifications and updates.
Tip: Keep the application reference number safe until you receive the ID.
Step-by-Step Guide to Track Emirates ID Delivery
Step 1: Obtain Tracking Number
- After ICA processes your Emirates ID, a dispatch notification is sent via SMS or email.
- The message contains a tracking number linked to Emirates Post.
Step 2: Visit Emirates Post Website
- Go to the official Emirates Post website: https://www.epg.gov.ae
- Navigate to the Track & Trace section.
Step 3: Enter Tracking Details
- Input your tracking number or Emirates ID application number.
- Enter any required verification details such as date of birth or registered mobile number.
Step 4: Check Delivery Status
- The system displays the current status of your Emirates ID delivery:
- Dispatched: Card is en route from ICA to your area.
- In Transit: Card is with Emirates Post, moving through sorting centers.
- Out for Delivery: Card is on the way to your registered address.
- Delivered: Card has been successfully delivered.
Step 5: Receive Emirates ID
- Ensure that someone is available at the delivery address to receive the card.
- Emirates Post may require a signature upon delivery for verification.
Step 6: Contact Emirates Post (If Needed)
- If the delivery is delayed or not received, contact Emirates Post customer service at 600 599999.
- Provide your tracking number and application details for assistance.
Overview Table
| Step/Aspect | Action/Details | Notes |
|---|---|---|
| Obtain Tracking Number | SMS or email from ICA | Required for online tracking |
| Visit Emirates Post Website | https://www.epg.gov.ae | Use Track & Trace service |
| Enter Tracking Details | Tracking number / Application number | Ensure accuracy |
| Check Delivery Status | Dispatched, In Transit, Out for Delivery, Delivered | Real-time updates |
| Receive Emirates ID | Collect at address or with signature | Confirm receipt immediately |
| Contact Support if Delayed | Emirates Post: 600 599999 | Provide tracking and application details |
Tips for Smooth Emirates ID Delivery
- Keep Address Updated: Ensure your ICA and Emirates Post records have your current address.
- Monitor Status Regularly: Track delivery daily to anticipate arrival.
- Arrange for Authorized Collection: If not at home, authorize someone to collect the ID on your behalf.
- Check ID Immediately: Verify all personal details as soon as you receive the card to avoid errors.
- Contact Customer Service: For missing or delayed IDs, contact Emirates Post promptly with tracking information.
FAQs
Q1: Can I track my Emirates ID delivery without a tracking number?
A1: No, the tracking number provided by ICA is required to monitor delivery through Emirates Post.
Q2: How long does it take for Emirates ID to be delivered?
A2: Delivery usually takes 5–7 working days after dispatch, depending on location.
Q3: What should I do if my Emirates ID is not delivered on time?
A3: Contact Emirates Post customer service with your tracking number to resolve the issue.
