Dubai Metro jobs are some of the most stable and well-paid career opportunities in the UAE’s transport sector. Managed by the Roads and Transport Authority (RTA) and operated by reputable companies, these jobs offer excellent salary packages, advanced training, career growth, and a safe working environment. Whether you’re looking for station roles, security, maintenance, cleaning, customer service, or technical jobs — Dubai Metro offers opportunities for all skill levels.
Below is a complete 800-word guide covering salary, qualifications, job roles, daily duties, career growth, and how to apply.
Overview Table
| Category | Details |
|---|---|
| Employer | RTA Dubai & Serco |
| Salary Range | AED 2,500 – AED 12,000 |
| Job Types | Station staff, cleaners, security, technicians, drivers |
| Experience | Freshers & experienced both can apply |
| Age Limit | 21–40 years |
| Visa | Company-provided work visa |
Introduction to Dubai Metro Jobs
Dubai Metro is one of the world’s most advanced driverless metro systems, operating across the Red and Green Lines. With millions of daily passengers, the Metro requires a large workforce across operations, security, maintenance, and customer service. Jobs in the Dubai Metro are known for stability, good salary, free accommodation, medical insurance, and excellent working conditions.
Because the system is constantly expanding, the demand for skilled and unskilled workers remains high throughout the year.
Popular Job Roles in Dubai Metro
Dubai Metro offers opportunities for all skill levels. Here are the most in-demand job categories:
1. Station Controller
- Monitoring train operations
- Handling passenger queries
- Ensuring safety inside the station
2. Customer Service Agent
- Helping passengers with tickets
- Guiding tourists
- Managing lost-and-found services
3. Security Guard
- Ensuring passenger safety
- Monitoring CCTV
- Handling emergencies
4. Train Driver / Train Operator
(For non-automated trains and special operations)
- Operating the train
- Following schedule and safety rules
5. Technician Roles
- Electrical, mechanical, electronics
- Track maintenance
- Train servicing
6. Cleaner / Helper Jobs
- Cleaning stations, platforms, and carriages
- Maintaining hygiene standards
Dubai Metro Salary Structure (2025)
Salary depends on the job position, experience, and hiring company (usually Serco).
| Job Role | Monthly Salary (AED) |
|---|---|
| Cleaner | 1,800 – 2,200 |
| Security Guard | 2,200 – 3,200 |
| Customer Service Agent | 3,000 – 4,500 |
| Technician | 3,500 – 6,000 |
| Station Controller | 5,000 – 7,000 |
| Train Operator | 6,000 – 12,000 |
Overtime, night shifts, and weekend work can increase earnings.
Requirements & Eligibility for Dubai Metro Jobs
1. Education
- Cleaner/helper: No formal education required
- Security: High school
- Customer service: High school/diploma
- Technical jobs: ITI / diploma / engineering
2. Skills Needed
- Good communication skills
- Customer handling
- Basic English
- Technical knowledge (for technician roles)
3. Physical Fitness
- Ability to stand or walk for long hours
- Fit for safety operations
4. Age Limit
Most positions hire candidates between 21–40 years.
5. Experience
- Freshers can apply for many roles
- Technical jobs require 1–3 years of experience
Duties & Responsibilities in Dubai Metro Jobs
Station Staff Duties
- Checking ticket validity
- Ensuring passenger safety
- Handling escalator & lift operations
- Providing route information
Security Staff Duties
- Monitoring suspicious activity
- Coordinating with police
- Crowd control
Customer Service Duties
- Managing Nol card services
- Handling customer complaints
- Assisting elderly and disabled passengers
Technician Duties
- Train maintenance
- Track inspections
- Electrical/Mechanical troubleshooting
Cleaner Duties
- Cleaning platforms, trains, corridors
- Waste management
- Daily hygiene checks
Benefits of Working in Dubai Metro
Employees enjoy excellent benefits:
- Free accommodation
- Free transportation
- Free medical insurance
- Paid annual leave
- Annual air ticket
- OT + bonuses
- Safe and modern workplace
- Training and career growth opportunities
Dubai Metro is known for providing long-term career stability.
Career Growth Opportunities
Starting in basic roles, employees can grow into higher positions:
- Cleaner → Supervisor
- Customer Service → Station Controller
- Technician → Senior Engineer
- Security → Safety Officer
- Train Operator → Operations Manager
Training is provided regularly to enhance skills.
How to Apply for Dubai Metro Jobs
You can apply through multiple official channels:
1. Serco Careers Website
Most Metro staff are hired by Serco, the official operator.
2. RTA Careers Portal
Apply for government-approved metro positions.
3. Online Job Platforms
Search keywords like “Dubai Metro Jobs”, “Serco Metro Hiring”, “RTA Metro Jobs”.
- Indeed
- Dubizzle
- Naukri Gulf
4. Walk-In Interviews
Many companies conduct walk-ins for cleaners, customer service agents, and technicians.
Sample Job Description
Position: Customer Service Agent – Dubai Metro
Salary: AED 3,500 + OT + Benefits
Responsibilities:
- Assist passengers with tickets
- Handle complaints
- Ensure safety compliance
Requirements:
- High school / diploma
- Basic computer skills
- Good communication
FAQs
1. What is the salary in Dubai Metro?
Salaries range from AED 1,800 to AED 12,000 depending on the job role.
2. Do freshers get jobs in Dubai Metro?
Yes, freshers can apply for cleaner, helper, and customer service positions.
3. Is Dubai Metro a good job?
Yes, it offers stable salary, free benefits, and long-term career growth.